SHOPPING INFORMATION
| Order amount (Nett, RM) | Delivery Charge (RM) | |
| From | To | |
| 1.00 | 79.99 | 8.00 (West Malaysia) |
| 1.00 | 79.99 | 15.00 (East Malaysia) |
| 80.00 or above | Free Delivery | |
| Delivery Service | Estimated Delivery Time | Details |
| Regular Delivery | Delivery within 5 – 7 working days. | Regular delivery is available Monday to Friday, 9am – 5pm, excluding delivery on Sat. Sun and Public Holidays. |
Toy World customer service team will email tracking number, shipping date and shipping company through email once Toy World has shipped out your order. If your order has not been updated after 7 working days, please contact 03-40447500 or email to toyworldonline@toyworld.com.my by providing your order number for further assistant.
Invoice will be auto generated after orders have been placed.
Please wait for our customer service team to contact you through email, phone call or WhatsApp for further arrangement. Our customer service team will arrange you to the nearest shop, subject to products availability.
PAYMENT INFORMATION
Browse the site or use the search tool in the top right hand corner to find what you’re looking for. Once you have located the item you want to buy, click on the ‘Add to Cart’ button and follow the steps. First, you will have to create an account with Toy World so we remember your information for next time.
Shop Online in 4 easy steps:
Log in or create an account: Either log in using your account and password or create an account using your email address.
Give your details: if you don’t already have an account we will need your email address, phone number and delivery details. Don’t forget you can supply different billing and shipping addresses. Your account will store this information to make the process quicker next time.
Payment: This step will require you to enter your preferred payment method. Either via credit card or Ipay88.
Order Confirmation: Once your payment has been confirmed you will be directed to a page with your order confirmation number and order summary. This information will also be emailed to you so you have a copy. Once your order has been shipped you will receive another email notifying you of this. This email will also contain a tracking number and link that you can click on to see the status of your order.
How do I track my order?
All your order history will be stored in the ‘My account’ section of the website. Simply log in with your email and password to check your account
A wishlist allows shoppers to create personalised collections of products that they want to buy and save them in their user account for future reference.
Please reach out to our customer service team through email toyworldonline@toyworld.com.my or contact 03-40447500 for further assistant.
To cancel an order contact our Customer Service team on 03-40447500 (Mon – Fri 9:00am – 6:00pm except on Public Holidays & replacement public holidays). Don’t forget to have your order confirmation email handy.
Your order will process between 5 and 7 working days. You can also track the progress of your order when logged in to your account, copy the tracking number provided and check with the respective courier company.
If you haven’t received an email confirmation or are still unsure of when your order will be delivered, call our Customer Service team on 03-40447500 (Mon – Fri 9:00am – 6:00pm except on Public Holidays & replacement public holidays).